Journal Access Problem? Let Us Know!

Are you seeing something like this, but you think we are supposed to have access?

pay to access

Then please let us know!

Report a Problem  or   Ask us button
Do you find problems accessing articles in journals to which the library subscribes? As regular and frequent users of the library’s journal collection, you can help us find and troubleshoot journals that we have paid for but are not being allowed to access!

When you find a journal that we subscribe to is actually blocking your access use the Report A Problem or Ask Us forms to let us know so we can get the problem corrected promptly! Be sure to include the article citation when you contact Ask Us so we know where to look to verify the problem.

Epub Ahead of Print

If you find an article that is listed in PubMed as an “epub ahead of print” it means that the publisher has listed the article online before it is available in print. Epub ahead of print articles may not be accessible to our users even if the library subscribes to the journal. You can try to look directly on the journal’s site for an “online first” (or similar) section to see if the article is there. Otherwise, these articles should be available after a month or so. Please contact the library if you need help finding an article.

epub ahead of print

Off-campus problems with Isabel dx

We are experiencing problems with off-campus access to Isabel dx. Users can get to the main page, but when they try to enter in symptoms and hit “get checklist” they are kicked out of the system and just see the public landing page. Users may also encounter the problem from on campus when using Internet Explorer version 10. Please try Chrome or another browser from on campus in order to use Isabel dx.

UPDATE: Off-campus access is now working. If you have any problems, please contact

Article Linker problem in PubMed

Currently there is an intermittent problem with Article Linker on PubMed. Users may see the following message: “PubMed look up service is temporarily unavailable.” If you encounter the error please keep trying. You can try your search via Google Scholar.

You might also try the following:

1) open two browser windows, one on PubMed and the other on Find Journals single citation matcher or title search

2) flip back and forth between the windows or tabs, copy and paste the relevant info for the full text you wish to look up

If you have questions, please contact Ask a Librarian

Ongoing Issue – CU AMC access to Nature journals at Children’s

Over the past months we have been contacted many times by CU AMC faculty working at Childrens Hospital, who are unable to access AMC-licensed Nature journals through our traditional proxy login process.

After many hours working with Nature Publishing and network administrators at both Childrens and AMC, we have still been unable to resolve these issues. However, to our knowledge, the problem has not been reported and does not occur at any other location other than Children’s.

Here are two solutions for getting acccess to CU AMC HSL-licensed Nature journals at Children’s. Depending on your workstation administration privileges, both may require your contacting the IT Help Desk at Children’s. Please note: you must be fully affiliated with Anschutz Medical Campus for these options to work.


  1. Install the virtual workstation option from . (May require local administrator privileges)
  2. Log in to CU Denver My Desktop
  3. Go to our library home page, then search for the Nature journal to which you desire access.
  4. At the point of accessing Nature full text, you will be presented with the hsl-ezproxy login page.
  5. Alternatively, you may access the Pubmed link from our library home page, then search for and retrieve all resources you need including Nature journal articles. At the point of accessing any licensed full text, you will be presented with the hsl-ezproxy login page.


  1. Install either the latest version of Internet Explorer, Firefox, or Google Chrome.
  2. Proceed as in option 1 above.

We welcome any feedback anyone may have about the cause of the Nature journals issue at Childrens using Internet Explorer. Please use the comments option on this post, or email us at for individualized support.