Update: Access has been restored. Please let us know if you run into any problems.
We are experiencing access problems with some titles from Nature, such as Nature Genetics and Nature Immunology among several others. Users are seeing a paywall when trying to access articles from the most recent issues. We are working with Nature to try and resolve the problem. Please report access problems to the library.
The Library CANNOT accept your UCDenver email address as a user ID. Find your Passport ID (alias) here: https://MyAccount.ucdenver.edu. You’ll need to know your 9-digit student ID number (which is NOT listed on your ID badge for security reasons), your last name, and your date of birth. This site gives you a great dashboard of resources, including your alias/username (Passport ID) and links to other campus websites, including Webmail, Canvas, and the Library. Or you can call the library at 303-724-2132 and ask us to look up your alias for you. Please be prepared to tell us the month and day of your date of birth for verification.
From what we understand, Orientation is telling you to use your UCDenver email address as the username for everything from the UCDAccess Portal to your Webmail. While your email address may get you into most campus resources, the library is an exception. We apologize for the misunderstanding. The good news is, your alias/Passport ID will get you into not only library resources, but Access Portal and Webmail too!
Currently there is an intermittent problem with Article Linker on PubMed. Users may see the following message: “PubMed look up service is temporarily unavailable.” If you encounter the error please keep trying. You can try your search via Google Scholar.
You might also try the following:
1) open two browser windows, one on PubMed and the other on Find Journals single citation matcher or title search
2) flip back and forth between the windows or tabs, copy and paste the relevant info for the full text you wish to look up
If you have questions, please contact Ask a Librarian
Update: the problem should now be resolved.Please contact the library if you encounter further problems.
Users have been unable to log in to their personal accounts in Ovid recently because the link for the personal accounts is not appearing. Additionally, “Logged in as uchs9901” appears in the upper right corner. We are working with Ovid to correct the problem as quickly as possible.
Have you encountered this message in ClinicalKey when trying to download an e-book?
Users need to register for a free personal account https://www.clinicalkey.com/#!/registration in order to download the PDF version. You can also get to the registration screen by clicking on “Register” in the upper right corner. You do not have to register in order to view the e-books in HTML.
Have you ever been “kicked out” of AccessPharmacy or AccessAnesthesiology after being on the same page for a while? Sometimes during a session users are kicked out and can’t get past the log-in page to access full-text content. There seems to be some kind of time-out occurring. You can try the following if you encounter this problem:
- Try to access another database, such as Academic Search Premier, etc. from the library’s web page: http://hslibrary.ucdenver.edu/databases
- Try again with AccessPharmacy.
- Try clearing your cache or browsing history.
- Repeat if you encounter the log in page again.
We value your feedback regarding access problems and your suggestions for access improvement. Please let us know how we can improve access to this or any other resource: http://hslibrary.ucdenver.libanswers.com/index.php
E-books in these databases include:
Are you seeing something like this, but you think we are supposed to have access?
Then please let us know!
Do you find problems accessing articles in journals to which the library subscribes? As regular and frequent users of the library’s journal collection, you can help us find and troubleshoot journals that we have paid for but are not being allowed to access!
When you find a journal that we subscribe to is actually blocking your access use the Report A Problem or Ask Us forms to let us know so we can get the problem corrected promptly! Be sure to include the article citation when you contact Ask Us so we know where to look to verify the problem.