My name is Kristina and I have worked at the Anschutz Health Sciences Library two days a week for the past two and a half years as a library student intern in the Education and Reference Department. This internship is for people who are currently working on completing the Masters of Library Science (MLS) degree that is required for most librarian jobs. One of the requirements of many MLS degree programs is a practicum. My school requires me to complete 120 hours of unpaid professional level work in a library department that I don’t also work in to complete my practicum and so this semester I have moved upstairs to the Technical Services Department in the library.
So what does the Tech Services Department do? Just like many areas of the college and many businesses the library is split into different departments. When you walk into the library the people working the front desk are the Access Services Department they are the front line staff who can help you find books and put the books away when you are done as well as answer basic questions about the library and materials. If Access Services can’t answer the question they might call in someone from the Education and Reference department. This department answers more in-depth questions teaches the classes offered by the library and mans the AskUs chat during the week. These are the two departments you most likely interact with when you visit the library. Tech services does a lot of the behind the scenes work.
When you put in a request for a new item to be added to the collection Tech Services is the one looking at the request. When there is a problem with connecting to an e-resource the Tech Services department does the troubleshooting. Anytime anything new is added to the collection Tech services catalogs it so that you can find it easily and does all the processing such as adding bar codes and call labels. Tech Services does all of the behind the scenes work that keeps the library running smoothly.
Up until this internship, most of my library experience has been patron-facing I work with the people coming into the library to make sure they get the most out of it that they can. And so when given the opportunity to learn more about a new area of librarianship I decided to do some time in Tech Services and learn exactly what happens to books from when they are ordered to when they arrive. Since this part of the library is not one that many people know about I’ll be sharing some of my experiences in Tech Services on the blog.
P.S. you might have seen me at the block party I was handing out popcorn at the libraries tent.