On Tuesday, June 12th, the Health Sciences Library threw a party in the second floor staff lounge welcoming Rob Cincotta, and we had a chance to speak with him about his background and upcoming work. Rob, who resides in Aurora and spent most of his life in Las Vegas, joins us in the much-needed role of Desktop Support Specialist for the IT department. He got his start in computers shortly after leaving the Air Force, when he joined the staff of a newspaper working on mainframe computers. “I’ve gone from the newspaper, to retail, to my own business doing computer service for almost 20 years,” he says. “I just really enjoy computers.”
After building his computer skill set, he took a break from traditional service and worked as a field service engineer for a medical technology company, installing medical equipment across the country. He then spent the past five years working as an IT contractor for NIST, but after five years of commuting to Boulder, he was looking for something closer to home.
When it comes to his current role, he says he’s most excited about our specialized clientele. “It’s a smaller client base than I serviced in my previous job,” he says, and that he’s looking forward to being able to offer more personalized service. “I get to know people better.”
Another aspect that drew him to the HSL is our variety of unique patron needs. “I don’t like doing the same old thing every day,” he says, “and that happens to work out well in this industry, because everything is ever-changing.”
When you see Rob around the library, be sure to give him a warm welcome, and if you ever find yourself in need of desktop assistance, he has some great advice to offer: “Don’t be afraid to ask for help!”