Access Services Conference – November 2014 Georgia Tech University

This past November, Access Services Circulation Manager, David Martinez, attended the annual Access Services Conference. Read below for his take on the event.

I attended the annual Access Services Conference held in Atlanta, Georgia.  This conference is focused solely on access services and circulation functions in libraries. The conference was extremely informative and gave me a lot of insight on how successful the Health Sciences Library has been in achieving goals such as 24/7 access to primary patrons; marketing new products and services; building and maintaining a presence in social media; engaging with patrons and turning feedback into results; and providing patrons with great customer service.

Many of the talks on the schedule were related to the ideas that the library is currently involved with, so it was great to see that our library administration as well as department heads have done a great job keeping our library ahead of the curve in many areas!  Bias aside, it was great to share ideas, concepts about the future of Access Services, as well as brag about the many goals that the library has achieved already.

Below are the talks that I attended while at the conference:

Assessing 24/5: Does data matter

Participatory Management

Marketing library services

Developing a space plan for an academic library

Circulation advertising

Be our guest

Rethinking customer service training

David Martinez – Access Circulation Manager