Informa Healthcare journal access problem

Informa Healthcare journals are not accessible right now.  We will update this posting as soon as we have more information.

UPDATE: Access is restored.

Informa Healthcare access problem

Informa Healthcare journals are not accessible right now.  We will update this posting as soon as we have more information.

UPDATE:  Access is restored.

AccessPharmacy problem

We are currently experiencing problems with AccessPharmacy. We will update this post when we have more information or when access is restored.

Update: AccessPharmacy is working again. Please contact us if you encounter any problems via Ask a Librarian or email Heidi.Zuniga@ucdenver.edu

 

Annals of Internal Medicine PDF error

Journal Problem Alert: Annals of Internal Medicine.
When users close the PDF version of an article after viewing it, saving it, or printing it, a box will appear asking them to buy the article.

Please ignore that box–the PDF will still be accessible and can be saved or printed out.  They are working to fix this bug before June 19th.

9 pm Friday, May 25 – Health Sciences Library – Outage of All Online Resources

The Health Sciences Library will be reconfiguring its server room on Friday, May 25, 2012 from 9:00 pm until approximately midnight.  Unavailable resources will include the library’s web page, Find Journals journal portal, Article Linker, proxy server, IMPULSE library catalog, electronic reserves, and streaming media.

If you anticipate a need for a specific resource during the timeframe in question, please contact Jeff Kuntzman on or before May 24 for customized access instructions: jeff.kuntzman@ucdenver.edu

We apologize in advance for any inconvenience.

Update Your Bookmarks – Health Sciences Library to deactivate old proxy server

On Monday, Feb. 27, we will be deactivating our IMPULSE proxy server. Back in August we moved to a new proxy server, EZProxy, and the two systems use two different kinds of URLs. When we deactivate the old server, some links will break if you have them in your own system of bookmarks (as opposed to using the library home page).

If you use bookmarks or other personalized, static links to library resources that used our old proxy server, they  look like this:
http://0-www.sciencedirect.com.impulse.ucdenver.edu (ScienceDirect)
(Note the “impulse.ucdenver.edu” in the link above.)

…please edit your links, or simply make a new link to this format:
http://hsl-ezproxy.ucdenver.edu/login?url=http://www.sciencedirect.com
(Note the “hsl-ezproxy.ucdenver.edu” in the link above.)

You can, of course visit any library resource via the library home or databases web page and make a new bookmark from there.

Reason for deactivation? Since we made the move in the fall, there is already much that is inaccurate in the old proxy server.  Currently, with usage continuing fairly heavy on our old proxy server, trying to join the usage statistics sets is very challenging. The library does not have the staff or resources to maintain two proxy servers.

Why the change of proxy servers in the first place?  The library feels EZProxy is a more forward-looking product, with better ease of maintenance and support, which eventually will allow us to integrate as single sign-on with other campus systems.

Questions or access problems?  Please feel free to call us at the Service Desk at 303-724-2152, or use our Ask a Librarian service.

Ongoing Issue – CU AMC access to Nature journals at Children’s

Over the past months we have been contacted many times by CU AMC faculty working at Childrens Hospital, who are unable to access AMC-licensed Nature journals through our traditional proxy login process.

After many hours working with Nature Publishing and network administrators at both Childrens and AMC, we have still been unable to resolve these issues. However, to our knowledge, the problem has not been reported and does not occur at any other location other than Children’s.

Here are two solutions for getting acccess to CU AMC HSL-licensed Nature journals at Children’s. Depending on your workstation administration privileges, both may require your contacting the IT Help Desk at Children’s. Please note: you must be fully affiliated with Anschutz Medical Campus for these options to work.

OPTION 1

1. Install the virtual workstation option from http://mydesktop.ucdenver.edu . (May require local administrator privileges)
2. Log in to CU Denver My Desktop
3. Go to our library home page, then search for the Nature journal to which you desire access.
4. At the point of accessing Nature full text, you will be presented with the hsl-ezproxy login page.
5. Alternatively, you may access the Pubmed link from our library home page, then search for and retrieve all resources you need including Nature journal articles. At the point of accessing any licensed full text, you will be presented with the hsl-ezproxy login page.

OPTION 2

1. Install either the latest version of Internet Explorer, Firefox, or Google Chrome.
2. Proceed as in option 1 above.

We welcome any feedback anyone may have about the cause of the Nature journals issue at Childrens using Internet Explorer. Please use the comments option on this post, or email us at library.web@ucdenver.edu for individualized support.